FAQs

How does the process work?

Our online booking process is a breeze. Almost all of the properties we feature offer live pricing and availability information and online booking. In some cases we need to confirm advertised availability with supplier properties, but this is a straightforward process and most bookings are normally confirmed within 48 hours.

Simply browse our selection of stylish villas to find the one you love, then check your dates with our live availability calendar and make your booking securely online.

We’ll send you an instant confirmation (unless we need to check availability) with details of your booking, the deposit amount you have paid and the date when the balance is due.

If you have any special requests, say champagne and flowers on arrival or a cupboard stocked with staples, let us know during the booking process and will do our best to take care of it.

We work with specially selected suppliers on the ground to make sure your holiday goes smoothly and the more we can personalise your trip, the better.

Why is my booking being processed as a request?

In some cases we need to confirm the advertised availability of certain properties with the supplier. This straightforward process is normally completed within 48 hours. Once the booking is approved, the deposit amount will be charged to your card and the booking will be confirmed. You will then be sent a booking confirmation. On the rare occasion that a booking is not confirmed, you will not be charged anything and we will contact you to offer alternative options.

Is my money safe?

All bookings made through bonded suppliers are protected for your financial security.

Is my booking protected from supplier failure?

All bookings made through bonded suppliers are protected. In the unlikely event of supplier failure, your money will be refunded to you.

What if I’m unhappy during my stay?

If you have a problem while at your accommodation, you should report this to the principal, or their local supplier or agent immediately. You’ll find contact details on your booking confirmation. You’ll also usually be met on arrival and given the contact details of someone who can help should anything go wrong during you stay.

Can I speak to someone about my booking?

Absolutely. Call us on +44 203 355 6077  or email bookings@edgeretreats.com

Are my personal details safe?

We use the latest industry-standard SSL encryption security software to keep your personal and payment details safe. We will only pass your details to pre-vetted third parties, where necessary, in the process of managing your booking.

How can I be sure the property is top quality?

All of the properties we feature are vetted and health and safety checked for your peace of mind. Any villas that fail to maintain our high standards will be removed from our portfolio immediately.

What if I need to change or cancel my booking?

Cancellation terms and charges will apply. Any cancellation or amendment request must be emailed to us at bookings@edgeretreats.com, and will take effect on the day we receive this during the hours of 9am to 5.30pm, Monday to Friday. Please see our terms of business for more information.