Edge Retreats takes your privacy very seriously and applies all necessary measures to protect your personal data. This privacy notice is intended to give you a transparent view on how your data is collected, what we do with it and who we share it with.
We have made our best effort to provide you with a clear and understandable explanation of the way we process your data, but don’t hesitate to contact us if you still have any doubts, or if you would like to use any of your rights.
Who we are
Edge Retreats Ltd. will act as the Controller of the data you provide while using our sites and booking our services.
5 to 7 Tanner Street, London SE1 3LE
+44 203 355 6077
privacy [at] edgeretreats [dot] com
What information we collect, and how we do it
The information we may collect is: name, email, place of residence, phone number, IP address. In some situations (such as when you send an email to us or when you fill a free text field in one of our forms), you may provide us with other personal data.We may also ask you if you have any disability, dietary preferences or religious requirements for the sole purpose of providing you with a suitable property and services.
There are five ways we may collect your personal data: when you sign up to our newsletter, when you fill our online enquiry form, when you provide it by email or over the phone, and through cookies (please refer to our cookies policy for more details).
What we do with it
If you consent to it, the details you provide to us will be added to our database and that of our email service and telephone service providers.
We will use your information for the sole purpose of either contacting you by email, phone or text message in order to offer you our most suitable properties or manage a booking you may have requested, or sending you our newsletter. We may also need some of your information to provide you with advertisements that may be relevant to you. We record telephone calls for the purpose of training and coaching our team, as well as recommending properties to you.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
Who we share it with
As described above, the information that you provide to us will be added to our database and passed on only to the relevant Accommodation Provider or other persons necessary for the enquiry, the booking and the provision of your accommodation and the services you required. When interacting with third parties, be aware that Edge Retreats doesn’t own them and can’t control their processing of data. We encourage you to review the privacy policies of the other companies or persons you interact with.
In addition to this, some of your information may also be shared with third parties such as Typeform, Mailchimp, Mixpanel, Segment, Mouseflow, Gmail, Stripe, Zapier, Google Adwords, Bing ads. These service providers help us manage and improve our platform by installing cookies on your system to give you the best possible service.
In order to complete your booking and to comply with all applicable regulations, the information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.
Certain information may also be passed on to security or credit checking companies.
When data is transferred outside the EU, you should know that there might not be an adequacy decision by the European Commission, which means such country may not apply sufficient guarantees and controls over personal data as those in force in the EU.
If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making a booking, you consent to this information being passed on to the relevant persons.
You can unsubscribe from our newsletter at any time by sending us an email at privacy [at] edgeretreats [dot] com.
The law gives you a number of rights. Please take the time to read and understand them.
- Right of access: Subject access provides a right to see the information contained in personal data.
- Right to object: You have the right to object to processing that is likely to cause or is causing damage or distress, and to decisions being taken by automated means.
- Right to prevent processing for direct marketing
- Right to correction and erasure: You have the right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed.
- Right to data Portability.
- Right to claim compensation for damages caused by a breach of the Act.
- Right to lodge a complaint with a supervisory authority
For further details on these rights please refer to information provided by UK's Information Commissioner’s Office.
Last modified December 15th, 2022